Sims Freeplay Screenshots

You should be able to get screen grabs from a desktop through App store, Google Play or Amazon by logging in on a computer and grab your purchase history

However, I think a grab from the mobile will do

But ask support

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

I tried getting screenshotsfrom my desktop with Google play, app store but it won't show purchase history. Only shows on my mobile. I contacted in game support, but they will absolutely will not help me without a screenshot on desktop. So, with it being a mobile game, I  am receiving no help at all and they closed my case.  I mean seriously, a mobile screenshot is still proof of purchase irregardless.  I am scared to purchase anything now due to no help at all. I am highly dissappointed and never, ever, had any issue with a screenshots from my mobile till this year. I think the in game support really don't know anything about the game. They should be trained more so they understand how the game works. It's not just screenshots, it's any kind of issue I am having. I feel very alone and discouraged  in this game. I have been playing for over 10 years now and this year has been a nightmare.

Thank you for understanding. Well, I  would ask for return of purchase but I can't.  I ordered the toolbox for Rustic Acres, it worked for the cottage but  not for the other buildings. I just wanted to know why. I just got really upset about the screenshot issue. I just cant wrap my brain around not being able to prove purchase from a mobile when it's a mobile game.

Agreed, that is ridiculous. A grab is a grab weather it is from a mobile or desk top

I always get an email to confirm my purchase

Can you grab that from a desktop?

I've asked EA to look into this

A mobile grab should be as valid as a desktop grab when it comes to proof of purchase

What about the mobile players who play on mobile because they do not have a computer?!

Thank you so very much for contacting EA and your understanding.. I can only confirm purchases from emails on my mobile, not desktop. Believe me, I tried everything only to get even more frustrated.  I wondered that as well, about others that don't have a desktop.  It's just not right.

Also, I also think that Google needs to rewrite their requirements of screenshots, because the ingame help is sticking to that procedure: