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Anonymous's avatar
Anonymous
11 years ago

Sims FreePlay won't load on Windows 8 Phone

I have a Nokia 822 with the Windows 8 operating system. I have been playing the Sims FreePlay since it was released for Windows phones back in the later half of 2013. I have done several updates since first installing it and have never had a problem up until now, but since March 17th, 2014, I have been unable to get the game to load. When I click on the app icon to open the game it goes to the EA screen like normal and then to the Sims FreePlay logo screen like normal, but then out of no where it just take me back to my phone's home screen with no error message or explaination for why the program failed to open. I did the last required update last month in February and haven't experienced any problems until now. I checked to see if there have been any additional updates added but nothing since the last update that I already did. I don't want to delete the program and reinstall it because I am afraid that I might lose my progress and I have made over $100 of in-app purchases as well as the fact that I am on level 43. If anyone can bring this to the attention of EA's developers, I am hoping them can identify the issue and release a patch or update that will fix this issue. I can't imagine that I am the only Windows phone user that is having this issue with load the game! PLEASE HELP, I AM ADDICTED TO THE SIM FREEPLAY!!!

10 Replies

  • camdougler's avatar
    camdougler
    11 years ago
    You're not the only one. The exact sane thing just happened to me.
    I downloaded the most recent update, could play for a while, and then suddenly it started dropping out after the intro screen.
    I hope others have had this problem because EA/Microsoft/Nokia have to fix it ASAP!
  • Anonymous's avatar
    Anonymous
    11 years ago
    I am seeing the same thing. It is bad enough that the law couple of achievements take forever now I am completely locked out of the game because ot constantly crashes back to home whenever the game loads.
  • Anonymous's avatar
    Anonymous
    11 years ago

    I've had this problem as well, it started 30th march, then I updated, played for a few hours ok and then on 31st march the problem returned but now there are no more updates there is nothing I can do. I guess this will cure my sims addiction but this is pretty infuriating since I'm at level 44 after playing everyday for months and only a few levels away from upgrading the volcano.

  • Anonymous's avatar
    Anonymous
    11 years ago

    We can't simply accept being locked out of a game we all have spent SO MUCH TIME playing! This equates to ACTUAL DAYS of our lives we will never get back and we all know we wouldn't have invested the time had we known that one day, all of a sudden, we would be unfairly locked out of the game completely! I know that if this problem was on a different platform (iPhone) and not the minority platform (Windows Mobile) this problem would probably have already been fixed! This is platform discrimination I tell you and it just isn't right!! All users should have equal access as long as they are using a supported platform...meaning that EA developers should stay on top of fixing bugs found in all platforms, not just the ones that get mainstream use!! Let's assemble together and file some complaints...squeaky wheel gets the grease right!?! I am tired of not being able to play!! SIMS FREEPLAY FOR ALL!!!

  • Anonymous's avatar
    Anonymous
    11 years ago
    I to have the same issue after I updated the game a few days ago. I also have spent money to get to the level in at so pretty keen to get this issue resolved. Fire monkeys from what I am seeing in the community do not support their games and many people have raised support tickets and have waited for months with no replies. I to have raised a ticket with no reply. EA own this company and should be all over it, but they don't seem to be helping anyone. I believe EA needs to take responsibility for firemonkeys. Fire monkeys built Sims free play and EA are happy to have their logo on it so sort out out problems. I have noticed people asking some simple questions such as if I was to uninstall the game from my WP8 device and then reinstall it, would they loose their data in the game.
    I'm sure someone at fire monkeys could answer this question relatively quick, but no response. Very Poor Support. If nothing is addressed very soon then we all have the right to get a refund for what we have spent to date on the game.
    Even my daughter had a similar issue with the game on her iPad and was devastated to find out she lost her progress. Again tried to get support and no responses.

    EA lets give some people support.
  • Anonymous's avatar
    Anonymous
    11 years ago

    I am very disappointed in EA.  To launch this new update and not do any testing was unprofessional (gurlll!).  Add to that not communicating to us - the users - that they are even aware of the problem - I just don't know.  If it wasn't for the time invested in this game - I would just give up and never trust these people again.

    EA - Please tell us what is happening and when it will be fixed.

    Tony V

  • Anonymous's avatar
    Anonymous
    11 years ago

    This is not a Nokia only issue. Since the update this is occuring on my Samsung ATIV S Windows 8 phone.

    Performed the update (after multiple tries due to it chewing through my phones storage), worked for a couple of days but has failed to load (with the symptoms described by others here) since Sunday. Clearly this is an app issue and needs to be resolved by EA.

    Would have like to have seen an update by now, or at least an acknowledgement of an issue...

  • Anonymous's avatar
    Anonymous
    11 years ago

    Same is happening here. It was working fine up until 3 days ago then suddenly stopped. It goes to the 'EA' screen than just goes back. Tried reinstalling no joy. Using a Nokia Lumia 820 running windows 8 version 8.010517.150

  • Anonymous's avatar
    Anonymous
    11 years ago

    1. Now it seems the play time only count when you actually in the game. So a 1-min task I need to be running the game for 1 minute. Before I can quit the game and come back 1 min later.

    2. The free coin can only be play after 16166 days!

    Luckily I didn't spend real money in this game before but I spent a lot of time in it. ☹️

  • Anonymous's avatar
    Anonymous
    11 years ago

    I have the same problem, after the last update I can not start the game in my lumia 920, when I can start the game the time not run is the same of the last one login. I don't think waiting for 14 hour that the sims finish one task is the idea for this game.


    I think that the last update have many mistakes. I hope this would be solved in few time.

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