Contact support through the help link in the game. Make sure you tell them that you are not exiting through the save and exit.
Contact support through the help link in the game. Make sure you tell them that you are not exiting through the save and exit.
Although EA has reported no solution to the problem of sims stopping actions for Sims Freeplay, a suggestion was made in the Sims4 forum that might help. Try reducing the items in your inventory. I have been kicked out and actions cancelled at least twice a day since the Feb 2017 update. So far today since I cleaned up my inventory I haven't been kicked out YET. I hope it works, but I wanted others to try to see if it helps them as well. My inventory was huge after watching ads daily, so I reduced it by about 50%. Now will keep my fingers crossed.
Thank you very much for the advice @katertater55!
Do you still see less crashes now after cleaning out the inventory?
- Kristi
Yes, for 3 days, no crashes. Then as I was watching ads yesterday it crashed again and sims stopped all actions. Again this morning the same thing, while I was watching ads. I don't know if the winning of inventory items (and thus adding to the inventory) caused this, or if it was the ads themselves. Go figure!
