Forum Discussion

scaryoldguy's avatar
1 year ago
Solved

The Sunset Mall won’t give me the clothing

this happened twice. I had bought and built two of the stores inside the sunset mall. After I completed them they showed me a preview of all the clothing I could purchase in the catalogue. However, once I went to the catalogue all of the clothes were missing including the hairstyles and everything that was shown in the preview. I assume this was a glitch or something but I basically spent 200,000 on building them just to get nothing from the stores.

  • scaryoldguy's avatar
    scaryoldguy
    1 year ago

    I did. They just told me they’re sorry and that they’ll look into it.

7 Replies

  • bz7qxitzkrw1's avatar
    bz7qxitzkrw1
    Newcomer
    1 day ago

    Did this ever get resolved? I'm having the same issue 

  • scaryoldguy's avatar
    scaryoldguy
    1 year ago

    I did. They just told me they’re sorry and that they’ll look into it.

  • minicha-em's avatar
    minicha-em
    Hero+
    1 year ago

    I have asked you twice to contact support if none of my suggestions worked

    What did support say?

    If the items you have unlocked are truely missing, you should ask for compensation if they can not give you the stuff

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you


    Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
    Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
    Or contact support via FB or Twitter, links are at the bottom of the page

  • scaryoldguy's avatar
    scaryoldguy
    1 year ago

    Yes, it doesn’t show up in either of the stores, and it doesn’t show up in the wardrobe. They just completely disappeared, while the clothing from the other stores I purchased in the mall show up. I think it might be a bug or something 

  • minicha-em's avatar
    minicha-em
    Hero+
    1 year ago

    Have you checked via a normal wardrobe too or the custume & swim store/salon?

    What did support say?

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

    Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
    Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
    Or contact support via FB or Twitter, links are at the bottom of the page

  • scaryoldguy's avatar
    scaryoldguy
    1 year ago

    They don’t show up in either category, I’ve looked through every option on the mall catalog yet it doesn’t show up

  • Are you looking at the STORE or the WARDROBE?

    They should be in the STORE

    if they are not, contact support

    This forum is provided by EA but is designed as Player helping Player
    Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
    Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
    Or contact support via FB or Twitter, links are at the bottom of the page

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