The Sunset Mall won’t give me the clothing

this happened twice. I had bought and built two of the stores inside the sunset mall. After I completed them they showed me a preview of all the clothing I could purchase in the catalogue. However, once I went to the catalogue all of the clothes were missing including the hairstyles and everything that was shown in the preview. I assume this was a glitch or something but I basically spent 200,000 on building them just to get nothing from the stores.

scaryoldguy
1 year ago
I did. They just told me they’re sorry and that they’ll look into it.

7 Replies

bz7qxitzkrw1
Newcomer
1 day ago
Did this ever get resolved? I'm having the same issue
scaryoldguy
1 year ago
I did. They just told me they’re sorry and that they’ll look into it.
minicha-em
Hero+
1 year ago
I have asked you twice to contact support if none of my suggestions worked

What did support say?

If the items you have unlocked are truely missing, you should ask for compensation if they can not give you the stuff

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page
scaryoldguy
1 year ago
Yes, it doesn’t show up in either of the stores, and it doesn’t show up in the wardrobe. They just completely disappeared, while the clothing from the other stores I purchased in the mall show up. I think it might be a bug or something
minicha-em
Hero+
1 year ago
Have you checked via a normal wardrobe too or the custume & swim store/salon?

What did support say?

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page
scaryoldguy
1 year ago
They don’t show up in either category, I’ve looked through every option on the mall catalog yet it doesn’t show up
minicha-em
Hero+
1 year ago
Are you looking at the STORE or the WARDROBE?

They should be in the STORE

if they are not, contact support

This forum is provided by EA but is designed as Player helping Player
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page