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Wickedfan4ever's avatar
Wickedfan4ever
5 years ago

Can’t interact at Home lot

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 13.61
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I think you’d have to be on my game
What do you expect to see? It looks normal I just can’t interact with anything
Connection Type Wifi
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Country

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Hello, 

I can’t interact with anything on my home lot. Worked fine this morning and I was in the middle of an event now I can’t watch videos, interact with sims, complete star goals or anything on the home lot. I can do things on other lots still. I tried reinstalling, restarting my phone and buying something on another lot but it hasn’t worked. Any suggest?

thanks 

bug

1 Reply

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  • SalixCat's avatar
    SalixCat
    Hero+
    5 years ago

    @Wickedfan4ever You should contact an EA Advisor.

    You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

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