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BoBo430030's avatar
BoBo430030
5 years ago

Can not buy the festival pass

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone6sp OS Version 123456 How often does the bug occur? Occasiona...
bug
ReneeMai5's avatar
ReneeMai5
5 years ago

I can not buy the festival pass.

EA_DragonsEye's avatar
EA_DragonsEye
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

@ReneeMai5  could you dm me your player id, device os and location? thanks!

  • ReneeMai5's avatar
    ReneeMai5
    5 years ago

    @EA_DragonsEye Player id：[ removed by CM] 
    device os：iOS 14.7.1，iPhone 12 Pro Max
    location：China，Shanghai

    My apple Id is New Zealand's id, but I am in China right now. I can buy the Japan pass last time, but I can not buy the summer festival pass.
    Thanks a lot.

    • EA_DragonsEye's avatar
      EA_DragonsEye
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      5 years ago

      @ReneeMai5 please do not post your player id publicly, it is for own security.
      I already reported this issue to studio and I am waiting to hear back. I am sorry that you are experiencing this issue!

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