Forum Discussion

BoBo430030's avatar
BoBo430030
5 years ago

Can not buy the festival pass

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone6sp OS Version 123456 How often does the bug occur? Occasiona...
bug
EA_DragonsEye's avatar
EA_DragonsEye
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

@ReneeMai5 please do not post your player id publicly, it is for own security.
I already reported this issue to studio and I am waiting to hear back. I am sorry that you are experiencing this issue!

  • Seleniasis's avatar
    Seleniasis
    5 years ago

    @ReneeMai5 @BoBo430030 Hi, I was facing the same problem but it’s solved after I phoned Apple customer service for some other in-app purchase problem. Maybe they apparently banned part of the function of your Apple ID for no reason as they did to mine. So better give it a try. Hope it can help you.

    • ReneeMai5's avatar
      ReneeMai5
      5 years ago
      @Seleniasis They told me because I am in China right now so I can not buy it. Seems this game not allow Chinese put money in it any more. I ask my friend in US buy me for that. Thanks a lot.

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