Best thing would be to contact an EA game advisor about this issue.
You can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
This is quite an old post @msKilmister, what model device are you playing on? Is the app fully up to date?
Yeah everything is up to date, the Samsung galaxy s9 the sims mobile game, just everything
But since about 3 weeks I'm struggling with the game.
First the sims stuck in events, couldn't do any move. I was following the instructions from the support team. Reinstalling the game etc. i lost items, hairlooms. Actually whole days of playing. Then after buying items the simoleons or sim cash was gone, but the items were not in my inventory. And now the newest thing.... I can't go to Izzy's. I've got over 50 fashion gems..
This sounds like a bug. Could you open a new post in the bug forum for this?
You can find the bug forum over here: https://answers.ea.com/t5/Bug-Reports/bd-p/the-sims-mobile-bug-reports-en
The bug forum has a small list with questions which might just help solving the problem!
