[Closed] Game keeps crashing
Product: The Sims Mobile Platform:Apple iPad List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Air OS Version 12.3.1 Player ID: (Find your Player ID in Sims ...
Forum Discussion
SimGuruMaaike
EA Staff
EA StaffThank you all for the reports (especially @EpicRedly, really appreciate you took the time to post the reports from your group).
I would like to have this thread focused on crashes on iOS 12.3.1 that started recently. For every report please provide this:
Player ID (13 numbers):
Device:
Date and Time of latest crash:
Date and Time of last time you were able to play:
Date when the crashes first started for you (if you remember this):
For Butterfly they do need to contact support about this for a roll back to an earlier savegame. As you noted EpicRedly, this issue sounds different than the other reports.
I’ve had no problems with my game until that huge server outage one weekend that affected all of EA games,I don’t remember what event was going on at the time. A little after that I’ve had trouble logging in every time,it would ask me where’s the network and I’m always on WiFi. I’ve tried every possible trouble shooting you can think of. Eventually it got worst,I could barely play the world of luxury event and I couldn’t do the wumples quest at all. My game official won’t load and I know for sure it’s not my internet connection and my device is compatible. EA help even tried to restore a previous save twice and that didn’t help. I also can’t make any in app purchases.
Crash started happening: After huge server outage one weekend.
I was last able to play: June 26,2019
My Device: iPhone 7
Software: iOS 12.3.1
