Completing LlamaZoom no longer gives candy canes

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 5S
OS Version 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003048863868
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Finishing LlamaZoom no longer gives 250 candy canes.
What do you expect to see? Finishing LlamaZoom should give 250 candy canes.
Connection Type
Please select your region
Country
Additional feedback

‌

Finishing LlamaZoom no longer gives 250 candy canes. Despite the fact the quests say "Earn Candy Canes by completing Winterfest events and LlamaZoom tasks".

bug

Phantomlover1717
7 years ago
The candy canes are back!
https://twitter.com/SimGuruFrost/status/1075192328694841344

And if you missed out on some delicious candy canes, it's advised to contact EA:
https://twitter.com/SimGuruFrost/status/1075197730383745024

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app.

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

17 Replies

dissenterjasmin
7 years ago
Oh-Oh! No more candy cane rewards for Llamazoom!
I observed this happened after an update?!
Hope this can be fixed immediately!
I want more candy canes!
Player ID: 1003186414613
whackywhippet23
7 years ago
So I was trying to complete the part where u collect candy canes. I was doing my llamaa zoom tasks and before I left, the rewards was xp, 1 llamaa zoom ticket and 250 candy canes. In between the time I was waiting for them to finish and completing task, my game updated. So anyways I finished and it only gave me a llamaa zoom ticket. (The xp I didn't get because I was level 50) I wasn't able to get a screen shot of it and I don't feel like wasting my sims cash to call her back, just in case it glitches again and for some reason u can't get candy canes from it anymore.
Anonymous
7 years ago
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8
OS Version iOS 12.1.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003545550710
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Complete a llama zoom and find that no candy canes are given.
What do you expect to see? I expect to complete a llama zoom and receive the 250 candy canes, as I have been for the whole event until now.
Connection Type Mobile
Please select your region North America
Country United States
Additional feedback
‌
When completing a llama zoom, no candy canes are being given.
recently2015
7 years ago
I finished llama zoom at 2:15 am Taiwan time at 20181219, but no 250 candy？
SimGuruMaaike
EA Staff
7 years ago
Today's data patch has accidentally removed LlamaZoom's Candy Cane rewards, we're investigating this right now. We'll keep you updated!
Anonymous
7 years ago
I was told by the EA help center that there were No known issues with this. I have called 3 times. Last time he hung up on me. Cannot complete qu'est without collecting those. I worked hard to finish quickly.
Mrs_Bloody_NL
7 years ago
Me too. Just finished the lama zoom task and no reward. I had te update of 24mb too.
I started the lama zoom task, ended it quickly, as I had to collect 800.. Darn it 😥 Missing 250 now..

Why why did they do the update? Haven't they learned from the harvest event 😭 Buggers

Id: 1003518663932
Mobile Samsung note 8
Wifi
The Netherlands
whackywhippet23
7 years ago
Ok, I managed to take a picture of the llamaa zoom rewards. It's not offering candy canes anymore
Phantomlover1717
Legend
7 years ago
There seem to be some issues with that little update we had today, you can see SimGuruFrosts tweet about it over here:
https://twitter.com/SimGuruFrost/status/1075083876647596032
SirenSong74
7 years ago
I'm also missing 250 candy canes from just finishing a llamazoom set. It was already hard enough to collect 1600 candy canes for a single quest ☹️

ID: 1003033665672