Completing LlamaZoom no longer gives candy canes
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 5S
OS Version 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003048863868
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Finishing LlamaZoom no longer gives 250 candy canes.
What do you expect to see? Finishing LlamaZoom should give 250 candy canes.
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Additional feedback
Finishing LlamaZoom no longer gives 250 candy canes. Despite the fact the quests say "Earn Candy Canes by completing Winterfest events and LlamaZoom tasks".
The candy canes are back!
https://twitter.com/SimGuruFrost/status/1075192328694841344And if you missed out on some delicious candy canes, it's advised to contact EA:
https://twitter.com/SimGuruFrost/status/1075197730383745024You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/