Product: The Sims MobilePlatform:Apple iPhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 6s PlusOS Version 11.3Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003039638060How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? When I go to the market square, for the ASOS fashion event, I have no options to start the event, while I do see the set up, there is no way for me to open the event or start it.What do you expect to see? A start button (as I saw in other screenshots) at the ASOS sign next to the fashion event.Connection Type WifiPlease select your region EuropeCountry NetherlandsAdditional feedback -- ----

@PaQuilter1 no I actually never got to play the event, also the quests just never popped up in my list of quests, it's very weird...

@JuliaLouise1 contacted them and then they referred me back here, so that was not very usefull unfortunately.. ☹️ Meanwhile I am also having the issue where the waitingtime seems to increase instead of decrease for the other ASOS events. In other words, I am not able to do any ASOS activities at this moment.

Have you tried restating the game? Making sure it's fully updated? It should show a bubble with a pink 'a'.

This happened to me and i was very confused.Make sure the Sim is at Market Square and not else where or in another event. Hopefully then you'll get the option to do the event then.

@Phantomlover1717 Unfortunately restarting the game, nor restarting my phone, seem to have any effect. The game is also fully updated as I am able to do the other ASOS actions...

[Event] Can't start ASOS event on Market Square

16 Replies

Anonymous
8 years ago
So has anyone found a fix for this bug?
Anonymous
8 years ago
I am havind the same problem in 3 places!!! Studio Downtown and Market Square!!!
I am freaking out!!! The event is almost over!!!
Anonymous
8 years ago
I also experienced this issue it said I had to wait 21h 3m to start next event. And now I failed to get model photography heirloom. It also rewarded me with double jacket. Sigh..
EA_Mai
EA Staff
8 years ago
Hi everyone,

Unfortunately, this is not something we can help with here in the forums. If you are having this issue, please, make sure to contact one of our advisers as explained here: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-The-Sims-Mobile/m-p/6773411 Also, please, make sure you select 'Technical support' when selecting the topic of your help request.

Thank you!
-Mai
SarandaAdriana
8 years ago
@EA_MaiHi,

Unfortunately, when I contacted the support desk they referred me back here and they did not really help me at all. Just asked if I had checked everything, which I did. Now the event has ended and I tried my best to unlock one item that I really really wanted, and even that did not work out in the end because of the time issue mentioned earlier.

Honestly, I am pretty bummed about this as I spend SimCash to make it and still it did not work out.

Also, I do not understand why nobody from support actually looked into the bigger bug I was facing: the ASOS quests not showing up in my quests window and the fashion show event not being accessible.

Even though my expectations are none, it would be very nice if there is a way that you can still help me... Maybe with unlocking just that one item that I really wanted?

I would really appreciate it a lot!

Kind regards,
Saranda
ID: 1003039638060
SarandaAdriana
8 years ago
@EA_Mai
Maybe these screenshots also help in clarifying the issues that I had...
In the first screenshot, you see that I only had 3 activities and that I miss the fashion show or afterparty event...
In the second screenshot, you can see that I did not see the ASOS quests in my quests window and thus could not do these while I saw that other people did have them.

Forum Discussion

[Event] Can't start ASOS event on Market Square

16 Replies

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