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breza0o's avatar
breza0o
5 years ago

[Fixed?] - Game crashes when watching ads

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XS
OS Version 14.1
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? When I close an ad after watching it, the game crashes and I do not receive my reward.
What do you expect to see? A reward screen
Connection Type Wifi
Please select your region North America
Country

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The game crashes after watching an ad. 

bug

34 Replies

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  • EA_DragonsEye's avatar
    EA_DragonsEye
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey @tankbear3840  in which location are you? can you DM me your player id? Could I also get your Device and OS?  thanks!

  • tankbear3840's avatar
    tankbear3840
    5 years ago

    @EA_DragonsEye

    I have been using BlueStacks (Nougat 7.1.2).
    Today I still crashed on 30s+15s ad, fortunately, I tried to disable "third-party ads" in TSM settings, then only received a repeatable ad from Google for the present.

    I'm not sure whether this option can "permanent exclude" unstabitily Ads from Applovin or anonymous...the game seems working now, thx your reply.

  • OceannaBear's avatar
    OceannaBear
    Seasoned Newcomer
    9 months ago

    I have a similar problem. When I try to watch an ad for extra items/points in the Sweet Treat Challenge of the Sweet Treat Showdown event, I get through most of the ad, and then my game crashes. I play on an iPhone and my game crashes at any and every ad, but apparently only when it's for the Sweet Treat Challenge.

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