[Fixed?] Energy Refill Item Points are not the same

Hi @kmbrlyz,

Thanks for your report! We are aware of this bug, and we are working on fixing it.

It's a visual bug - when you use the objects you should get the correct amount of energy (19 from the bed in your example)

Let me quote SimGuruMaaike as she posted a detailed explanation here:

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@SimGuruMaaike wrote:

Hi everybody!

I wanted to let you know that we have a visual bug in the newest version of the game (11.0.0.167828) that may cause you some concerns. 

When you click on the energy objects (toilet/bed/shower/bath) it shows that it gives you just the base amount of energy, without the energy from supporting objects.

This is a visual bug, your Sims will get the correct amount of energy, with the energy from the supporting objects added to it.

To know what the correct amount of energy is, tap on the energy bar for your Sim and it will show you there.

 

We're sorry about this and we're working on fixing this bug.

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Thanks again for letting us know!

-Mai

Hi, i had the same issue. It was functioning like you said but now when i tap on the energy bar it doesnt show the correct amounts. I bought pretty much every energy boosting object. At level 40 it feels like i ve just started the game, makes me soooo sad ☹️(  

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7
OS Version 11.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003401362120
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I have found the bug after updating the new version of this game that I could not get full of energy (as it should be) from furnitures, wherther it be bed, toilet, and shower.
What do you expect to see? I will appreciate if you fix this bug as soon as possible.
Connection Type Mobile
Please select your region Asia
Country Thailand
Additional feedback

‌

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone 7
OS Version 11.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003401362120
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I found the bug after updating new version of this game that I could not get full of energy from furnitures , wherther it be bed, lavatory, and shower.
What do you expect to see? I will appreciate if you fix this bug as soon as possible.
Connection Type Mobile
Please select your region Asia
Country Thailand
Additional feedback

‌

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Se
OS Version 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003419376969
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Value changes when sims attempt to recharge energy using toilet shower tub bath
What do you expect to see? Correct values
Connection Type Mobile
Please select your region North America
Country United States
Additional feedback Bug

‌

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Se
OS Version 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003419376969
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Value changes when sims attempt to recharge energy using toilet shower tub bath
What do you expect to see? Correct values
Connection Type Mobile
Please select your region North America
Country United States
Additional feedback Bug

‌

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) SE
OS Version 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003419376969
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When selecting an item (toilet, shower, bath tub, bed) to recharge Sim’s energy, the recharge value is showing up as a lesser value than normal. No furniture has been removed to cause this difference in value.
What do you expect to see? I expect the values to read as follows: Toilet: +6 Shower: +13 Bath: +20 Bed: 20+ ..Yet it changes when my sim attempts the action.
Connection Type Mobile
Please select your region North America
Country United States
Additional feedback Bug report

‌

Hi all! I'm a little late to the party, but if anyone is freaking out and wants visual confirmation that the glitch is purely cosmetic before they hit the two-day cooldown on that bath, I've just posted a video showing exactly that. :D

https://youtu.be/U4wTfmv3c2g

I had hundreds of green heirloom tickets to spend in the new update.  Made this visual glitch look petty in comparison.  Had fun so I did.

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy J7
OS Version J700
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile )
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Click on any adult bed and it will say how much energy you can get by sleeping.
What do you expect to see? 21 energy on the bed and 20 energy on the bath.
Connection Type Mobile
Please select your region South America
Country United States
Additional feedback

‌

Bed says 10 bath says 15 where it's suppose to be 21 & 20.