Hey Everyone! We’ve made some changes that should make parties more reliable.
Can you let us know how your party experience is since 12:00pm GMT on March 20th?
Thanks!
Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
Thanks for the advice!
I opened up a case with them and they gave me some basic trouble-shooting tips and sent me to the trouble-shooting for Android webpage.
I'll have to wait for my next party to try it out though.
I found 3 other posts about this same issue as well, but nothing about a solution :/
https://answers.ea.com/t5/Technical-Issues/Help-Party-cancelled/m-p/6776976#M2088
https://answers.ea.com/t5/Bug-Reports/Party-End/m-p/6216528
https://www.reddit.com/r/SimsMobile/comments/8776ya/party_is_no_longer_valid_help_please/
If you could give Mai the screenshot she's asking for in the bug forum, it might help her help you.
