Game freezing - the sims mobile
Having problems with my game it’s not working, freezing once loaded, and unplayable 😰 here’s my player ID ea
Forum Discussion
26 Replies
best people to talk to is firemonkeys and the gurus x
Thanks!
SimGuruVix over on Twitter is the community manager for TSM and FreePlay, so contacting her would be your best bet x
- @gingethatsims I play on an iPad too and my game crashes on and off all day.
EA_ArrenaiEA Staff (Retired)
Hey there, @JulesDarling.
On previous request of @SimGuruMaaike, would you be able to share your Player ID? If you have your iPad model and iOS version, that would help a lot, as well.
Arrenai 🐱
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- @EA_Arrenai I use an iPad Air 2 if that helps 🤔 Is my player ID the numbers or the group of letters and numbers we send as a friend request?
Thank you in advance. - EA_Arrenai
Hey there, @JulesDarling. I understand. You can find the information on how to find your Player ID here:
https://help.ea.com/en-us/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile/
Thanks!
Arrenai 🐱
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- @EA_Arrenai I thought that was it! I was told not to share that in a public forum , however I am fine doing it if you believe it’s okay.
Thank you again,
Jules Darling 😊 It is okay @JulesDarling, however, you can also send it privately to @EA_Arrenai if that makes you feel more comfortable.
- EA_Arrenai
Hey there, @JulesDarling. Thanks for the information in PM.
Your device is an older one, released in 2014, so that may be part of the hiccups you're experiencing. Let's give the following troubleshooting a try to see if it improves performance.
Arrenai 🐱
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