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Gamefann's avatar
Gamefann
8 years ago
Solved

I lost all everything

To keep it as short as possible.. I had just reached lv 25, I was refurnishing my house because I had taken everything out earlier that morning. My phone battery died so I charged it and once it was b...
technical issues
Anonymous's avatar
Anonymous
8 years ago

Yes, I did chat with EA support. Still haven't heard back... Since it seems that many players suffer from this problem... Most people have their games overwritten by the tutorial, but I have my game overwritten with my sister's (due to Game Canter mishap in which I forgot to log out her game center and I accidentally overwrote hers)

Vedendo's avatar
Vedendo
8 years ago
I post in Thai community fan page to show how bad EA respond to this issue

I had unable to log in to my acoount for 3-4 day all EA SAY was my case in good hand

But no i find a way to enter myself when EA relay 2 week later they say congrat but dont know what the bug was

That was very unreponsibility for the company this big. You are not reponsible for the damage you cause!
  • Gamefann's avatar
    Gamefann
    8 years ago
    It really is so bad. And I honestly wouldn’t care if I Hadn't spent money on the game.
    • Anonymous's avatar
      Anonymous
      8 years ago

      By the way, I still havenn't heard from EA Customer Service... If

      • Gamefann's avatar
        Gamefann
        8 years ago
        I spoke to them yesterday... they said it’s happening to a lot of people who’s phone battery dies while playing the game. They asked a few questions (my level, heirlooms, jobs and hobbies that were maxed, etc.) and also asked for the player ID of the account that replaced mine so hopefully that means they’ll try to credit the new account in whatever way they can... hopefully

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