In app purchases not working
Hi, In app purchases are not working on Sims Mobile. I’ve managed to raise a case, but not getting anywhere. Anyone else having issues??
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there SarahR1982
What device are you playing on, and what happens when you try to make a purchase- do you see an error message?
Same thing happens to me im playing on IOS it just says transaction in progress restart game but when i do it wont let me purchase anything from the gameEA_Solaire
- EA_Solaire
Try these steps, as well restoring the purchase. To restore your purchase, you can click on the Restore Purchases button in the Settings menu.
Let me know if you still have issues then.
I tried doing a purchase but it keeps saying " no money was removed on your account " is it a bug? I checked if i am banned but my account is not. Even the sim festival i cannot purchase.EA_Solaire
Hi, yes, the error message is- no money was removed from your account. Playing on IOS EA_Solaire
EA_Solaire any update???? Is this a bug in the game as all other games in app purchases work. The case I raised on the 6th April is still ongoing and no response
- EA_Solaire
Thanks for these details, I'd recommend reaching out to live support so they can review your billing information a bit further with you- here on the forums we aren't able to access your account details to investigate into this.
Please submit a brand new help request here to speak with live support on this.
