Forum Discussion

SarahR1982

Rising Novice

7 months ago

In app purchases not working

Hi, In app purchases are not working on Sims Mobile. I’ve managed to raise a case, but not getting anywhere. Anyone else having issues??

bug

technical issues

EA_Solaire

Community Manager

7 months ago

Hey there SarahR1982

What device are you playing on, and what happens when you try to make a purchase- do you see an error message?

emem1234554

Seasoned Newcomer

7 months ago

Same thing happens to me im playing on IOS it just says transaction in progress restart game but when i do it wont let me purchase anything from the gameEA_Solaire

EA_Solaire
Community Manager
7 months ago
emem1234554

Try these steps, as well restoring the purchase. To restore your purchase, you can click on the Restore Purchases button in the Settings menu.

Let me know if you still have issues then.
- emem1234554
  Seasoned Newcomer
  7 months ago
  I tried doing a purchase but it keeps saying " no money was removed on your account " is it a bug? I checked if i am banned but my account is not. Even the sim festival i cannot purchase.EA_Solaire
- emem1234554
  Seasoned Newcomer
  7 months ago
  - w9pzgxojge8o
    Rising Novice
    7 months ago
    Same!!! I've had that problem for 2 years!!!!! They are missing out on my money