Forum Discussion

SarahR1982's avatar
SarahR1982
Rising Novice
3 months ago

In app purchases not working

Hi, In app purchases are not working on Sims Mobile. I’ve managed to raise a case, but not getting anywhere. Anyone else having issues??
bug
technical issues
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 months ago

Hey there SarahR1982​ 

What device are you playing on, and what happens when you try to make a purchase- do you see an error message? 

emem1234554's avatar
emem1234554
Seasoned Newcomer
3 months ago

Same thing happens to me im playing on IOS it just says transaction in progress restart game but when i do it wont let me purchase anything from the gameEA_Solaire​ 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    emem1234554​ 

    Try these steps, as well restoring the purchase. To restore your purchase, you can click on the Restore Purchases button in the Settings menu.

    Let me know if you still have issues then. 

    • emem1234554's avatar
      emem1234554
      Seasoned Newcomer
      3 months ago

      I tried doing a purchase but it keeps saying " no money was removed on your account " is it a bug? I checked if i am banned but my account is not. Even the sim festival i cannot purchase.EA_Solaire​ 

    • emem1234554's avatar
      emem1234554
      Seasoned Newcomer
      3 months ago

       

      • w9pzgxojge8o's avatar
        w9pzgxojge8o
        Rising Novice
        2 months ago

        Same!!! I've had that problem for 2 years!!!!! They are missing out on my money

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