In app purchases not working
Hi, In app purchases are not working on Sims Mobile. I’ve managed to raise a case, but not getting anywhere. Anyone else having issues??
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there SarahR1982
What device are you playing on, and what happens when you try to make a purchase- do you see an error message?
Hi, yes, the error message is- no money was removed from your account. Playing on IOS EA_Solaire
EA_Solaire any update???? Is this a bug in the game as all other games in app purchases work. The case I raised on the 6th April is still ongoing and no response
- EA_Solaire
Thanks for these details, I'd recommend reaching out to live support so they can review your billing information a bit further with you- here on the forums we aren't able to access your account details to investigate into this.
Please submit a brand new help request here to speak with live support on this.
EA_Solaire I’ve raised 3 different cases on live chat and I’m not getting anywhere. There is no issue with my billing information as other apps are working for in app purchases.
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