In app purchases not working
Hi, In app purchases are not working on Sims Mobile. I’ve managed to raise a case, but not getting anywhere. Anyone else having issues??
Forum Discussion
Hi, yes, the error message is- no money was removed from your account. Playing on IOS EA_Solaire
EA_Solaire any update???? Is this a bug in the game as all other games in app purchases work. The case I raised on the 6th April is still ongoing and no response
EA_SolaireCommunity Manager
Thanks for these details, I'd recommend reaching out to live support so they can review your billing information a bit further with you- here on the forums we aren't able to access your account details to investigate into this.
Please submit a brand new help request here to speak with live support on this.
EA_Solaire I’ve raised 3 different cases on live chat and I’m not getting anywhere. There is no issue with my billing information as other apps are working for in app purchases.
EA_Solaire please can someone look at this??? I’m not getting anywhere with the cases I’ve raised.
