Forum Discussion

SarahR1982's avatar
SarahR1982
Rising Novice
3 months ago

In app purchases not working

Hi, In app purchases are not working on Sims Mobile. I’ve managed to raise a case, but not getting anywhere. Anyone else having issues??
bug
technical issues
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

SarahR1982​ emem1234554​ 

Thanks for these details, I'd recommend reaching out to live support so they can review your billing information a bit further with you- here on the forums we aren't able to access your account details to investigate into this.

Please submit a brand new help request here to speak with live support on this. 

SarahR1982's avatar
SarahR1982
Rising Novice
2 months ago

EA_Solaire​ I’ve raised 3 different cases on live chat and I’m not getting anywhere. There is no issue with my billing information as other apps are working for in app purchases. 

 

 

  • SarahR1982's avatar
    SarahR1982
    Rising Novice
    2 months ago

    EA_Solaire​  please can someone look at this??? I’m not getting anywhere with the cases I’ve raised.

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