I have terrible issues with my content going missing. It happens in clumps, with days of coming into my game only to notice something more missing from my inventory or directly off the floor. In the past three days I have lost 2 small kitchen items which I just replaced, then bigger items started going missing, my bamboo statues, 3 of them, each costing Simoleons and llama zoom tokens, and 2 $5,000 Simoleon windows. When I contact EA help they give me troubleshooting tips I’ve already performed, and no other help. Don’t know what to do.

@CharlieDaisy12 This issue has been resolved. Thank you EA team!

Missing Content Sims Mobile | EA Forums

15 Replies

CharlieDaisy12
5 years ago
@CharlieDaisy12 This issue has been resolved. Thank you EA team!
emmazareen
5 years ago
Wow! I have had an issue with major missing content since 18th July and it still hasn’t been resolved. You seem to be very lucky
elvici
5 years ago
After the latest (halloween) update, the standard little BBQ grill has gone completely missing from the game. It doesn't even show up for sale in the shop any more. Can I please have my grill back, team EA?

🤨 🤞
CharlieDaisy12
5 years ago
@emmazareen, I had a lot of proof, including things floating on invisible tables. It was pretty hard to say I didn’t have missing content. But I probably got lucky, too. Good luck with your quest.👍😊
elvici
5 years ago
Blimey! That was quick. Grill is right back where it belongs. Thanks, EA! ❤️
emmazareen
5 years ago
I also have full proof and have sent them everything repeatedly since July. There MO seems to be have another employee write the same thing over and over in the hopes I will go away.
mom glad yours was resolved well.
yuriannii
5 years ago
@emmazareen Were you able to fix your issue?
emmazareen
5 years ago
@yuriannii Nope! Still not fixed and game still unplayable
GalaxySta1
5 years ago
I have a similar problem. Everything just deleted and so now I’m up to the beginning all over again. Please, please help.😔😞
SalixCat
Hero+
5 years ago
@GalaxySta1 @emmazareen @yuriannii

Unfortunately this is an issue that we can't help you fix from the forums.

Please follow these directives:

You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!

Have valid proof of purchase available for advisors. Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will need valid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.