Missing Event Items After the Update
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei Y9
OS Version Android 9
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Even though I completed the gamers paradise event, and earned all of the rewards I still lost scaled up dance floor item in my inventory. I haven't checked for the older event items yet. If you need me to send more proofs, I am willing to send it. Please give it back.
What do you expect to see? I want the scaled up dance floor back
Connection Type Mobile
Please select your region Asia
Country Philippines
See the pictures attached as a proof of my claim
Hi @jpbwagan10!
Did you at any point stored it or a room that had it?
In order to get your missing items back, you need to file a case with EA Help. You need to list the items that went missing on your game. You do that by going to Settings>Help then a page opens you scroll to the bottom and choose "Contact Us" and then you have to choose missing objects on the topic.
