Missing Feeling Gourd Hat

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro
OS Version 15.7
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I earned the Feeling Gourd Hat and it is not showing up in my clothes inventory for either sim.
What do you expect to see? The hat should be in the hats section. All the other clothes earned before and after have all appeared instantly with no problem.
Connection Type Wifi
Please select your region North America
Country United States

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Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Feeling Gourd Hat missing after earned
OS Version 15.7 (up to date)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I earned the Feeling Gourd Hat and it is not showing up in my clothes inventory for either sim.
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country United States

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