I want to ask, I just bought an event package for Rp. 48,000 and the payment was successful, but when I entered the game I didn't get any rewards from the event. Please help me to follow up on my report, I have also emailed EA but there has been no response.
That is my proof of purchase and my game account that did not get the reward.
HELP TO FOLLOW UP ON MY REPORT OF NOT RECEIVING A REWARD FROM A PURCHASE USING REAL MONEY
Community ManagerHi there,
I'm sorry to hear that you haven't received the content you've purchased. Please note that we're unable to add this to your account here at the EA Forums. If you would like to get an immediate response from the EA Help Support, I suggest that you contact them via chat:
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
Contacting EA doesn't help. Trust me, I've tried contact EA.
He told me to contact the platform that deducted my money.
My ios I called and they told me to request a refund. The system will check Whether you'll get it back or not But I got my money back.
Mine is the 550 package.
