Forum Discussion

Vivy9's avatar
Vivy9
7 years ago

Missing grand price from sweet treat showdown

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Oppo a3 OS Version 8.1.0 Player ID: (Find your Player ID in Sims...
bug
SimGuruMaaike's avatar
SimGuruMaaike
Icon for EA Staff rankEA Staff
7 years ago

Sorry to see you're experiencing this issue! Do you remember what date you opened the first pack? 

Vivy9's avatar
Vivy9
7 years ago

I think it was either September 29th or 30th

  • SimGuruMaaike's avatar
    SimGuruMaaike
    Icon for EA Staff rankEA Staff
    7 years ago

    @Vivy9 Sorry for my late reply, we are investigating what is happening here! In the mean time please send a ticket to our customer support team about this to get your heirloom 🙂 (From inside the game tap on settings > help & about > help > contact us at the bottom of the page) 🙂 

    • Vivy9's avatar
      Vivy9
      7 years ago

      No worries! And thanks, I'll do that 

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