My furniture went missing and now “charming fixer-upper” is stuck on my screen.

I have the Sims Mobile on my IPad and I wanted to get it on my phone as well. But when I went onto the game all my furniture was missing. I’ve spoken to EA many times and they asked me how much money I had spent on the lost furniture. I gave them my answer but I’m still waiting for a reply from them. And on top of that, I seem to have “Now I see why this was listed as a charming fixer-upper” on my screen again, probably because all my furniture had disappeared, and I can’t get it to go. If there is anything I can do to at least get “charming fixer-upper” off my screen, that would mean a lot, as I can’t see how much money I have or my level without tapping on it, not to mention it being annoying and really distracting.