My Server Has a Bug, And I Can't Do Anything.

Product: The Sims Mobile
Platform:Android
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy J7 Core
OS Version Android 9
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I loaded the game back into my machine, followed the basic steps, but something went wrong for some unknown reason, causing a bug.
What do you expect to see? I would like the team to help me fix the bug and help me log in normally again.
Connection Type Wifi
Please select your region Asia
Country Thailand

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Product: The Sims Mobile
Platform:Android
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy J7 Core
OS Version Android 9
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I loaded the game back into my machine, followed the basic steps, but something went wrong for some unknown reason, causing a bug.
What do you expect to see? I would like the team to help me fix the bug and help me log in normally again.
Connection Type Wifi
Please select your region Asia
Country Thailand

‌

I'm stuck in tutorial mode where it overlaps with my latest progress and I can't do anything. Then the game crashes.