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1004516009817's avatar
1004516009817
Seasoned Newcomer
9 days ago

Nalani’s Summer Getaway House - Missing purchase

Can someone please tell me what I have to do to get some help?  I purchased Nalani’s Summer Getaway House and it has not appeared in my game. I have been charged for it. I have followed every recommended step I can find, and I have tried Chat and Email support through the game, but have got nowhere. I just keep being sent links to follow steps that I have already tried. Is anyone else having this problem?

technical issues

2 Replies

  • JBudenberg's avatar
    JBudenberg
    Seasoned Newcomer
    4 days ago

    Hey

     Just checking…have you bought a new housing lot to place the Summer Getaway house?

    You’ll need an empty lot for it. If you don’t have one available, you can either buy a new lot or bulldoze an existing house to make space.

    Once you’ve got a free lot, go into Build Mode and open the Designer Homes Catalogue (you’ll find it in the build menu). The Summer Getaway home should show up there, and you’ll be able to place it.

    Hope that helps!

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