Forum Discussion

Jifgirl's avatar
Jifgirl
5 years ago

[Open] - I get “Failed to remove your Sim”message when trying to adopt out a Sim

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Air Generation 3
OS Version 14.4.2
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Trying to adopt out my sim and it says I can’t
What do you expect to see? Move sim to friends household
Connection Type Wifi
Please select your region North America
Country Canada

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Trying to adopt out a sim I created for a friend, it is telling me “failed to remove sim”....I have cleared cache, logged in and out, moved her to other lots, sent her to work, emptied a slot on my end even tho I’m adopting out ....person adopting has an open slot, neither of us is hosting a party ...she is a freshly made sim so nvr been adopted before....my total count of sims in my entire game is under 10 ...HELP 

bug

18 Replies

  • SalixCat's avatar
    SalixCat
    Hero+
    5 years ago
    @Jifgirl Hey! We need a bit more of information.
    Was your Sim passive when your friend sent you the move in request?
  • Jifgirl's avatar
    Jifgirl
    5 years ago

    Nope she was at work and I nvr made her passive ...

  • Jifgirl's avatar
    Jifgirl
    5 years ago

    Here are pictures 

  • EA_DragonsEye's avatar
    EA_DragonsEye
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hi @Jifgirl! Currently this issue is under investigation. If there is any information discovered on why it happened I will update the thread for everyone to see. As per now there is no information to update with

  • laprembee's avatar
    laprembee
    5 years ago


    I am having the same issue. 
    My sim is active, just finished a long event, he is now free and I keep getting this message when I click ‘Move my Sim’. I have restarted the game and nothing changes. The request is still there but I always get this same message.

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