This just happened to me, as well. A few days ago, one of my sims turned into an elder NPC and all of her relationships with other sims disappeared. At the same time, another sim became perpetually busy. I can't make her active or have other sims continue relationships with her. EA support is giving me the runaround. I spend way too much time, energy and real money on this game. I definitely need to reevaluate that. Clearly I'm not valued as a player or a paying customer.
Me too! So frustrating, I've lost 3 Sims already and one Sim is stuck and I can't do anything with her. Meanwhile I can't seem to get in touch with support at all. But clearly this is an issue for others too. Lots of bugs lately!! Missing items and game options. Ugh.
