Product: The Sims MobilePlatform:Android PhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Xiaomi Redmi Note 3OS Version 8.1.0Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002962264135How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Purchase Clean Scrubbin' Soap (+1 Energy Recharge) and Fluffy Hand Towel (+1 Energy Recharge).What do you expect to see? Total amount of +5 Energy from using toilet. (2 from toilet, 1 from paper roll, 1 from soap, 1 from hand towel) Connection Type WifiPlease select your region AsiaCountry ThailandAdditional feedback Soap and hand towel don't add Energy Recharge as described. Please resolve this soon. Thank you.

I have this problem, too.Toilet should +5 energy, not +3.(2 from toilet, 1 from paper roll, 1 from soap, 1 from hand towel)

I bought the hand towel and the soap dispenser because they claim to add a bolt or two to the toilet, tub, or shower (they each have different boosts), but nothing has changed. I still get the same energy for the bathroom items, and they are right in the bathroom! Can you please tell me how to fix this or where I should post this or go to about this? There are other items to buy that also claim to add energy boots, but if they don’t work, then I’m not going to spend the extra $ on useless items, and I think other people should know that they actually don’t do anything before buying them. Thank you.

Thank you, for answering me! Yes, these two items add +1 energy recharge to toilets, according to their description.I had the spawesome toilet(this add + 1 energy recharge to toilets), spawesome vanity(this add +2 energy recharge to toilets), and the plush paper roll (+1 energy recharge to toilets), so these altogether with the basic 2 energy, recharge my sim’s energy with 6.And then I bought the soap and the hand towel, because these items add 1-1 plus energy recharge to the toilets, but no, the toilets still gives 6 energy to my sims when they use it. I don’t know, if this is an error or something...Thank you!

Hm.... it does not matter, where do you place the items. For example, the things I place next to one of my beds, gives the same plus add to the other beds in my house. And with the beds, the energy cumulative, my bed gives 23 energy recharge from various items.Just the similar items don’t give plus energy, like two paper roll still gives one energy recharge, or two bed side table (even if they are two different types).

I'm getting this bug too. 2k+ wasted money early on is a big deal

[Open] Items with energy bonus don't always work with other items

40 Replies

brief_candles
8 years ago
@Hossein-Ajax It would be good to know. Maybe these items were never intended to provide a boost ... maybe the current description is a placeholder so no one else spends coins expecting it to provide said boost. Or, maybe that’s that.
Anonymous
8 years ago
@brief_candles
well, we already spent our hardworking coins for them ☹️
Anonymous
8 years ago
i should add,
some of items with the +bonus for sleep energy boost is not working either
Anonymous
8 years ago
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7 Plus, iPad Pro 10.5
OS Version 11.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002972622028
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Ce the Kiddo Boop Nightstand
What do you expect to see? An increase in the energy recovered from beds (+1)
Connection Type
Please select your region Australia
Country Australia
Additional feedback The other Kiddo Boop items increase my energy recovered from beds, which is currently 21, but the nightstand does not increase this. Is the maximum 21? ‌
‌
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7 Plus, iPad Pro 10.5
OS Version 11.3
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002972622028
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Place the Kiddo Boop Nightstand
What do you expect to see? An increase in the energy recovered from beds (+1)
Connection Type Wifi
Please select your region Australia
Country Australia
Additional feedback The other Kiddo Boop items increase my energy recovered from beds, which is currently 21, but the nightstand does not increase this. Is the maximum 21?
‌
Anonymous
8 years ago
I have got the same problem. I have a couple of items that’s supposed to add the bed energy. However, mine still shown as 21, no matter how many I bought.
Just based on the items I have bought and displayed, I should have an additional of 22 bed energy. With that number plus the basic resting energy, I should be far more than 21. ☹️
Anonymous
8 years ago
Hello again,
Today I was rebuilding my house and I got time to test the energy bonus items.
Here is my results:
Max bed energy :21
Max toilet energy 6
Max bathtub energy:20
I also attached many items that doesn't work
I should add that I got full set of all attached items
But they just not working.
Please ea
Fix it.
@EA_Mai
pluspinky1
8 years ago
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7
OS Version 11.2.6
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003427515072
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Step 1: Go to Home Item Collections in Buy Mode
Step 2: Buy the items in the Kiddo Boop collection, Royal Flush collection, Spawesome collection or Ultra-spramp collection (Specifically the items that add energy to the toilet, shower, bath or bed)

What do you expect to see? The bug causes users to not recieve what is offered.
Connection Type Wifi
Please select your region North America
Country Canada
Additional feedback I really hope this bug is fixed soon. It has been happening for months and I spent a lot of Sim Cash.
&zwnj;I have one more file for proof of purchase but it limits you to only 3 files.
Phantomlover1717
Legend
8 years ago
@SimGuruMaaike posted this message earlier:

https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Update-June-13th-2018-Patch-Notes/m-p/6861103#M8424

Sounds like it's very much related to this bug.
kattzznappzz
7 years ago
I am wondering it the is a energy cap on the items. I have the same problem. I have many items the are +2 to toilets. If they know this problem exist. Wh don't they take them out.
SalixCat
Hero+
7 years ago
@kattzznappzz ha escrito:

I am wondering it the is a energy cap on the items. I have the same problem. I have many items the are +2 to toilets. If they know this problem exist. Wh don't they take them out.

@kattzznappzz we have a guide about how to maximize energy replenishment from home items here:

https://answers.ea.com/t5/Game-Information/How-to-maximize-energy-replenishment-from-home-items/td-p/7415260