Partial game crash and Sunset Jetty compensation
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Air / iPhone11ProMax
OS Version iOS17.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load the game and visit 419 Emerald Drive. Use the main lot as your sim home Stand on Sunset Jetty and look around You will see my desolate lot
What do you expect to see? Please fix my three bugs Crash of lot, malfunction of main lot and Sunset Jetty compensate or revert back to before initialization
Connection Type Wifi
Please select your region Asia
Country Japan
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Air / iPhone11ProMax
OS Version iOS17.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load the game and visit 419 Emerald Drive. Use the main lot as your sim home Stand on Sunset Jetty and look around You will see my desolate lot
What do you expect to see? Please fix my three bugs Crash of lot, malfunction of main lot and Sunset Jetty compensate or revert back to before initialization
Connection Type Wifi
Please select your region Asia
Country Japan
My game is a report about multiple bugs that have occurred since May.
Since it is multiple bugs, I am splitting it into three separate articles for clarity.
No.1
Bug that crashes some parts of the game
The game crashes when going to 419 Emerald Drive.
I have unlocked this land, unlocked all the land, made all three floors available, and acquired multiple rooms and balconies.
Why does the game suddenly crash when I visit this land?
No.2
My main lot is out of order.
This has been happening since shortly after I purchased Sunset Jetty.
The game startup time is long.
I think it is because it accesses the main lot at startup.
So when I set my main lot as home, it takes a very long time for the screen to switch.
When a friend tries to view my game, it crashes.
When I open a party on the main lot, many of my friends get kicked out of the party!
I play the game on my iPad, but when I play the game on my iPhone, the game crashes when I work with the main lot as home!
No.3
Initialization of Sunset Jetty
I believe this bug is a loss suffered by all players who purchased Sunset Jetty.
The official announcement from X says they have compensated me, but I have not received any compensation.
I am not happy about this and asked for help from EA Help.
But the answer was to report it to AHQ.
What should I do if I did not receive any compensation?
I unlocked all the plots and also used the sim cache to speed up the process.
I had 3 floors available, numerous rooms and balconies.
I also used SimOrion, SimCash, and billing.
It was not my fault that it was initialized.
The update forced me to initialize.
I cannot accept that my land is still initialized without compensation!
I have consulted EA Help, SimGuru and AHQ but nothing has been resolved.
SimGuru is currently silent, so the only help I can ask for is EA Help, but no matter how many times I ask for help, nothing gets resolved.
The only response from EA Help is to advise me to report it to AHQ.
Sadly, the bugged player is being left alone.
