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SimBieSim's avatar
SimBieSim
6 years ago

pumpkin spice story missing

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone XR OS Version 13.5.1 How often does the bug occur? Every tim...
bug
SimBieSim's avatar
SimBieSim
6 years ago
@dissenterjasmine Unfortunately, it was one of my retired sims that completed the story ☹️ It does not even appear as a story in the “All Stories” option for the sims.

I raised it with EA but nothing off of them yet. They’ve marked the issue as “resolved” but I didn’t actually receive any help from them.
SalixCat's avatar
SalixCat
Hero+
6 years ago

@SimBieSim could you post a screenshot of the heirloom? It should be in inventory.

  • SimBieSim's avatar
    SimBieSim
    6 years ago

    @SalixCat I can’t see the heirloom (pumpkin spice storybook) in my inventory. I’m attaching a picture of the unlocked story tho!

  • crbradway's avatar
    crbradway
    5 years ago

    I’m having this issue, but I still have the heirloom and the inventory items. It’s the actual storybook that’s gone.  The heirloom shows in color but locked, and the story is not available in my relationships. 

    • EA_Kipling's avatar
      EA_Kipling
      Icon for EA QV Team rankEA QV Team
      5 years ago

      @crbradway Could you send me a PM with your Player ID so I can take a look?

      • crbradway's avatar
        crbradway
        5 years ago

        Sent. Thanks for looking into it for me. 

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