Re: [Closed][Info needed] Not receiving Heirloom Chests

I'll add this bug to the bug list. Could you all reply with your Player ID?

How to find that you can find over here: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile

Could you contact EA about this as well?

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

My player ID is 1003107065837

Can you please link to where you're reporting this in bugs?  I'm not very familiar with this forum. 

THanks! 

This post is the bug report: https://answers.ea.com/t5/Bug-Reports/Open-Not-receiving-Heirloom-Chests/m-p/6862390#M5121

It has been added to: https://answers.ea.com/t5/Bug-Reports/List-of-known-bugs/m-p/6682688#M633

Hello, @Phantomlover1717! My player ID is 1003242821484. I have reported this, but they have not responded to my update yet. I have also had the bug re: when I look in the  family portrait, it says that my retired sims did not pass on heirlooms (which they did) because they have not achieved life goals. I worked very hard to get those two retired sims to a level ten in their careers, hobbies, and relationships and so this is very frustrating on my end ☹️ Attached below is the bug that I was talking about. thanks so much! 

Player id 1003426985173

I lost 4 total boxes. I don’t even wanna purchase anything else cause I don’t trust it. 

Player ID: 1003465560315

I also have this bug.

Player ID 1003016465690

This happened to me too.  ID# 1003565723182

My sim completed at least 2-3 stories so I know I should have gotten an heirloom.

same heirloom problem here.

my player ID: 1003653393448

i lost 75 green heirloom tickets.

can you fix it?

I spent 75 green heirloom tickets (bought 3 heirloom chests) but I didn't receive any.

My player ID: 1003048863868

Spent it just now. (June 23 2018, around 6.30 pm GMT+7)

ID:1003363770063

ive been having the same issue

@SimGuruMaaike Hello. I am also having an issue with my heirloom chests. I spent 25 purple tickets and the chest just disappeared! I have a sim ready to retire in 2hrs after he finishes the soulmates relationship quest. He will then be level 10 internet hobby and level 10relationship. I will try to screen record what happens. Fingers crossed that is goes well and he gets his heirloom. I will update either way 🙂

Player ID: 1003310657576

Hello, I have lost 50 green heirloom tickets while attempting to purchase 2 heirloom chests. Usually after buying, the heirloom box would be in the middle of the screen and when you click on the chest, it would show the heirloom obtained. However, it did not appear this 2 times. I wondered if the new update actually moved the opening of chest to another part of the game but I could not find it while searching for it for 10 minutes.

Please assist with this problem encountered

Thank you and have a nice day 🙂

Time & date: June 24 GMT+8, 10.30 pm 

@SimGuruMaaike This happened to me too. I just retired all 4 of my Sims yesterday. I definitely did receive the heirlooms because I sold them after I received the duplicate of each one. The only thing I did different this time is none of my Sims stayed around to do the mentoring...I just moved them out as soon as I retired each one. I have the same message for all 4 Sims. Maybe this will help you narrow it down. Hope it helps. 😊

EDIT * I wanted to let you know that @Simfanatic08 retired her Sims and moved them out without having them do the mentoring and she got the same message but did receive the heirlooms. However, @rmw8855 said she allowed her Sim to do the mentoring. I was hoping it was a message problem. 

I haven't seen any new reports on this issue, so I'm closing it. 

If you do see it again or still, please let me know so I can open it again. 

Customer service never refunded my tickets since this issue first occurred, and I stopped playing the game because of it. Just FYI I spent over $300, and was not taken care of.

The level of care and concern shown by a customer service person constantly trying to close my support ticket after doing nothing has taught me to not ever play another EA title that involves a micro transactions, as they clearly do not honor purchases.

Good job EA