Re: How To Get Help for Persistent Bugs

@SalixCat Thanks Salix! 🙏 Ok, I’ll try to reopen my case again 😂👍

@SalixCat Unfortunately we can not even get a rollback. :-(

@yani_tsm Yeah I saw your tweets! We’re in a maze with no way out 🌀

@gogotamago5 yeah, I had a day or two of almost no error. But then it started getting worse. Yesterday I logged in at noon, and then I couldn't login until today's morning. It is a rollercoaster...
I'm talking to EA Help right now again...

@yani_tsm Ugh…so sorry 😢

@yani_tsm I send tickets from here when I can’t enter the game. Fingers crossed it works 🤞😣
https://help.ea.com/en/contact-us/?product=the-sims-mobile

@gogotamago5 That doesn't work since it is not an in-game ticket :-(. I actually resumed my in-game ticket from last week, but they said they need a new in-game ticket.

I just wish the next time I am in I would have time to create a new in-game ticket.

@yani_tsm So players like us, who can’t enter the game, can’t even send tickets? Oh my…

@gogotamago5 Exactly. You ask for help because you can't enter the game, and you can't get help because you can't enter the game. 😒

@yani_tsm Sorry but I’m laughing 😂 It’s too much!

I finally got a rollback my game today.
Though I couldn’t get it just by sending tickets to EAHelp, and had to DM to Simguru Sanah via Twitter to get my case escalated.
My game was rolled back to October 30. There was no explanation as to what date it rolled back, so this is just a guess based on my sims’ outfits, though.
It took sooo long time to get a rollback, and I lost a lot of rewards, but I’m glad to be playing the game again..

@gogotamago5 I can’t DM her via twitter how did you manage to DM her?

@SoSuchaGamer 

Tap on SimGuruSanah's  profile image. Then, tap on CONTACT ME. This will create a new message in your INBOX.

@SoSuchaGamer
She seems to have closed her Twitter DMs, so try mention tweeting her on Twitter and asking her to send you a DM, or you can try DMing her on AHQ, as Salix said 🤞