Re: I’m stuck in an endless loop of emails from EA Help

I only saved my game via the cloud/apple. If I continue on with the restore progressing in order to actually get into the area to submit a ticket will it permanently delete everything like it says? I’ve been playing for three years and I really don’t want to lose all my progress. 

Also, I have repeatedly (8 times now) been giving my old ID, my new ID, the last receipt for an item of played, a screenshot of the last event I was working on, and the names of my sims.