Forum Discussion

juniperkate3's avatar
juniperkate3
4 years ago

I’m stuck in an endless loop of emails from EA Help

I’ve been trying to get an issue with my game resolved but I just seem to be in some wash and repeat cycle of emails from EA Help. I’ve had 8 people say they’ll be handling my case. But honestly it’s...
technical issues
SalixCat's avatar
SalixCat
Hero+
4 years ago
@juniperkate3 Sorry you have lost your game progress.
You will need to send a help ticket from your in-game account. Please follow the instructions as described on the link I've shared on my previous post.
It might be helpful if you can provide your previous player-ID to the advisor.
juniperkate3's avatar
juniperkate3
4 years ago

I only saved my game via the cloud/apple. If I continue on with the restore progressing in order to actually get into the area to submit a ticket will it permanently delete everything like it says? I’ve been playing for three years and I really don’t want to lose all my progress. 

Also, I have repeatedly (8 times now) been giving my old ID, my new ID, the last receipt for an item of played, a screenshot of the last event I was working on, and the names of my sims. 

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