Re-Installed Game, Connected to Apple Game Center--Stuck in Tutorial Mode
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone
OS Version 13
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I re-installed the game (at EA's request as I have not gotten Eco Upgrade Packs) Game was saved to Apple Game Center. When given a choice to start a new game or the game from the cloud I chose "from the cloud". First Sim ever is displayed as a floating head--no body. Stuck in tutorial mode. Adding an entire collection of furniture cannot get me past the first task of fixing up a room. Can see that my old friend's list still exists by clicking on "Level" button. I am stuck in level one. Cannot go to work, cannot access pull out menu on the right of screen.
What do you expect to see? I expect for my old game to be uploaded and be able to get past the initial tutorial.
Connection Type Wifi
Please select your region North America
Country US
I re-installed the game (at EA's request as I have not gotten Eco Upgrade Packs) Game was saved to Apple Game Center. When given a choice to start a new game or the game from the cloud I chose "from the cloud". First Sim ever is displayed as a floating head--no body. Stuck in tutorial mode. Adding an entire collection of furniture cannot get me past the first task of fixing up a room. Can see that my old friend's list still exists by clicking on "Level" button. I am stuck in level one. Cannot go to work, cannot access pull out menu on the right of screen.
Hello SalixCat. Just want to let you know I contacted EA Help through Facebook. They got back to me before I could borrow another device. I was given the option for a game reset since I had linked my game to Apple Game Center. I lost a few days progress, but was happy to recover a years worth of packs and STS prizes. (I was given several options of saves to choose from according to day).
