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BlueEyedBaby2's avatar
BlueEyedBaby2
6 years ago

Re: Lost contents and progress, no reply from EA. What else can i do?

Hello Kent, thank you for your reply. 

Now it's been six and a half weeks, i am still waiting and no one has even opened my case.

I have the impression that EA Customer Experience people, enjoy dealing with brand new shiny projects, all the time and energy goes to new shiny projects, beautifying the appearances and old-time consuming tasks like my isdue, get brushed under the carpet, hoping that eventually we give up waiting and go away. Not good. 

I am being ignored and finding it extremely incompetent and unprofessional.

Should I give up hope? Is it likely to get back to the game almost 7 weeks later,  despite missing sooo much of the latest additions?

What do you suggest, I should do, apart from waiting for another 6 weeks? 

I hope you could push my case for a solution. 

Many thanks, 

Blue Eyed Baby 

1 Reply

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Sul Sul, @BlueEyedBaby2. That wait sounds rough, and I'm sorry you experienced it.

    Just in case, can you create a new case and refer to the previous one? It's possible your previous case got stuck, but advisors on a new case will be able to reference it.

    Note: You'll want to make sure it's not a feedback or bug case as those aren't looked at directly by EA Help game advisors.

    To contact EA Help in The Sims Mobile:

    • Tap the arrow on the right and select the gear tab
    • Select the Help & About tab within Settings
    • Tap Help
    • Tap the customer service icon next to the side menu
    • Select The Sims Mobile from the game list
    • Select your platform
    • Select Missing content > Had content and lost it
    • Input your Player ID
    • Click Select contact option

    If you would prefer to reach out on social media instead:

    Arrenai 🐱

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