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Re: [Open] Story gone after selling duplicate heirloom

Hi Phantom and folks, I'm a newbie who starts binging Sims Mobile due to pandemic lockdown a couple months ago.

Boi! This bug has been reported since April 2020 and EA has not bother to fix it.

I have always sold duplicate right away when I got one. And then this Sep 10th, I noticed that after I have sold my Flirty III, I still have the duplicate heirloom and it still showing there are 2 in the Collection. I was hoping it will go away but no it still there... 8 days later, I got a duplicate for Generous II and also promptly sold it. Minutes later, I checked the storage and lo and behold there are still 2 heirlooms. Now I'm stuck with 2 of "duplicates" that I actually regularly got duplicates of, lol.

So although thanks to everyone's warning on this thread, I know not to sell these non existent heirlooms. But I'm worry the next time around when I got another Flirty III or Generous II, I will not be able to sell it without risking losing all. I've tried to use the Contact Us - Report a bug (since nothing is missing yet, I do not want to choose "missing content" ) to have EA remove the faux duplicates before that can happen. But they only give me the option to "Visit EA Answers HQ" - which means this thread... Is there other options for me to contact EA Help and get this fix? I will gladly give my sims ID and more info if contacted.

Thanks in advance and sorry for the long post.

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