Forum Discussion

chingtann's avatar
chingtann
5 years ago
Solved

Simoleon Cactus can't be collected

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad air3
OS Version ios14
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Second time buying the simoleon cactus. i got the 10,000 simoleon upfront but when i place the cactus out, it appeared that i have collected all simoleon and i was not able to collect any of the simoleon i paid for. there is only one cactus in my inventory.
What do you expect to see? a collectable cactus for simoleons
Connection Type Wifi
Please select your region Australia
Country Australia

‌

photo of the cactus

bug
  • EA_Leeloo's avatar
    EA_Leeloo
    5 years ago

    Hey there @chingtann,

    As @SalixCat has already mentioned, it shouldn't be possible to purchase the Simoleon Cactus more than once.

    So, you have taken the right steps by contacting EA Help. 🙂 You say that it's been a while but you haven't heard anything yet so I'm assuming you sent an email. In that case, it might take a little bit until you hear back because of the many emails that come in every day.

    To make things go more smoothly, I'd recommend that you update your case with the proof of purchase (if you haven't done this yet) so that all the necessary files are already there when your case is being looked into. 

    - Leeloo

3 Replies

  • SalixCat's avatar
    SalixCat
    Hero+
    5 years ago

    @chingtann Just to clarify, is this the second time you buy the Simoleon cactus pack on the same game account or on a different account?

    It shouldn't be possible to purchase it more than once in the same account.

  • chingtann's avatar
    chingtann
    5 years ago

    @SalixCat  Hey! It's my second time buying the same pack on the same account! As it appeared that it's available for purchase on the page which you can choose the kind of promotion pack. My first purchase was 6 months ago. I still didn't hear anything from the EA help even though I contacted them as soons as I figured it could not be collected.

  • EA_Leeloo's avatar
    EA_Leeloo
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there @chingtann,

    As @SalixCat has already mentioned, it shouldn't be possible to purchase the Simoleon Cactus more than once.

    So, you have taken the right steps by contacting EA Help. 🙂 You say that it's been a while but you haven't heard anything yet so I'm assuming you sent an email. In that case, it might take a little bit until you hear back because of the many emails that come in every day.

    To make things go more smoothly, I'd recommend that you update your case with the proof of purchase (if you haven't done this yet) so that all the necessary files are already there when your case is being looked into. 

    - Leeloo

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