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MargotQuinn24's avatar
MargotQuinn24
Rising Adventurer
5 years ago
Solved

[Solved] - Explorer's Kit Missing but Charged for it

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei P20 Pro OS Version 10.0 How often does the bug occur? Ra...
bug
  • EA_DragonsEye's avatar
    EA_DragonsEye
    5 years ago

    Hi @MargotQuinn24! I raised your issue and you should have gotten an email already, if everything is alright we can close the thread as solved

EA_DragonsEye's avatar
EA_DragonsEye
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hi, for this you need to contact customer service:

In order to contact customer service you need to go to the arrow in the right, settings>help that will open a page choose "Contact us" and then select "Missing content" and then "Never received content"

They will ask you for proof of purchase.
MargotQuinn24's avatar
MargotQuinn24
Rising Adventurer
5 years ago

Yeah I have done it and an advisor said to me they're having some system outage or problem a few hours ago and they'll just come back for me, it was 3 am here at that time, and it's been 5 hours now. Hope they'll fix it within this day. Thanks @EA_DragonsEye 💖😘

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