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MargotQuinn24's avatar
MargotQuinn24
Rising Adventurer
5 years ago
Solved

[Solved] - Explorer's Kit Missing but Charged for it

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei P20 Pro OS Version 10.0 How often does the bug occur? Ra...
bug
  • EA_DragonsEye's avatar
    EA_DragonsEye
    5 years ago

    Hi @MargotQuinn24! I raised your issue and you should have gotten an email already, if everything is alright we can close the thread as solved

MargotQuinn24's avatar
MargotQuinn24
Rising Adventurer
5 years ago

@EA_Jason  @EA_DragonsEye I have contacted Google Play for a refund but it says it does not meet the policies. According to the policy, if it's been more than 48 hours since the purchase it can't be approved and I have to contact you guys. So please just give me my pack. Thanks.

EA_DragonsEye's avatar
EA_DragonsEye
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hi @MargotQuinn24 please dm me your case ID and I will try to raise it. I cannot make any promises though.

    • EA_DragonsEye's avatar
      EA_DragonsEye
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      5 years ago

      Hi @MargotQuinn24! I raised your issue and you should have gotten an email already, if everything is alright we can close the thread as solved

      • MargotQuinn24's avatar
        MargotQuinn24
        Rising Adventurer
        5 years ago

        @EA_DragonsEye All good. Finally got my refund after almost a week. What would the Sims World do without you? Lol. "Maraming Salamat" (That's thank you so much in Filipino btw) Sending *Virtual Hug*.

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