Tablet Download does not work
I can download the app with no problem, but when i try to open it, it just kicks me back out to the desktop.
Forum Discussion
Could you try deleting and reinstalling the app? What tablet are you using?
yes, i tried deleting and reinstalling, and still the same thing. and i dont get the not compatible message.
Give these a try:
- Make sure your Google Play Store app is up to date.
- In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
- In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data & Clear Cache. Only clearing the cache is not enough so make sure you clean the data too.
EA_MaiEA Staff
Hi @magooo63,
Did you manage to make the app work thanks to Phantomlover1717's suggestions? If so, you might want to use 'Accept as solution' button 😉
Let us know if you still need help so we can give more suggestions!
-Maino, none of these worked for my samsung galaxy 10.1 tablet as the settings listed are not options on my tablet. it downloads fine and creates a shortcut on my desktop, but when i try to open it, it looks as if it is going to open, but then just returns to the desktop. i get no error message, and before downloading from the playstore it does not say my tablet is not compatible.
- EA_MaiThanks for the details, @magooo63. Have you tried to restart your tablet already? Clearing RAM memory might help.
If that doesn't help, please, try the troubleshooting steps in this article: https://help.ea.com/en/help/mobile/troubleshooting-steps-for-android/
Hope that helps!
-Mai
