The Sims Mobile Game reset

Hello @dnlsimmer!

We'll do our best to help you and and to restore your game back to level 36. 

In order to investigate, we do need some additional information from you. It's best not to share personal details publicly on the forums, but you can send me a DM with the requested information.

To send me a DM, click on my username and press the little black enveloppe. 

I'll need the following information:

• Do you remember the Player ID that you had when you were level 36?
• Are you still playing on that Player ID?
• Have you created a support ticket through the game?
• If so, what is the case number?
• If you have any screenshots of the Player ID, then please share those too via DM.

@EA_Jason already send you everything, i hope i get my game again.

I've received your DM, I'll speak to the teams and do some investigating. It might take until tomorrow before I can follow up on this.

Someone will be in touch via e-mail to help you resolve this. Keep me up to date and let me know how it all works out. 

I can't return my account back I've gone mad trying more than 5 times but can't bring my data back

My account was linked to my gmail only

But why the game shows me the previous accout I played instead of the game I've been linked to it ???

First time I saw my accout and I chose it but nothing happend because of bugs. I had a head of a sim floating on my screen in a new accout 

I want my accout back fix all this problems 

Too much energy and data gone just to bring a accout back!!!!😭😡

Just why is that so hard to login???whyyyy

And I made this account with the same gmail to get help so now is it my player ID?😞

@pezhvak2001 are you Darkjar?

@pezhvak2001 

You need to contact an EA advisor.

You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.