Forum Discussion

Zinnnnnyyyyy's avatar
Zinnnnnyyyyy
5 years ago

The Sims Mobile Game reset

Hi! Please help me,too. I uninstalled TSM about 50days ago. When I reinstalled my game 9days ago, I was doing the tutorial with my main sims character (wherein she doesn't have her body! And she shouldn't be there because its only a tutorial and the llama zoom task were also there) When I finished the tutorial, the load game or keep playing popped up and giving only 2 choices that says "keep playing LVL 1 or load game LVL 2" like what the F? Then all screen went black!!! I'm @ LVL 43 on my account, how to bring my account back??? T_T

technical issues

1 Reply

  • SalixCat's avatar
    SalixCat
    Hero+
    5 years ago

    @Zinnnnnyyyyy 

    You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

About The Sims Mobile

Make a connection with Simmers, share your knowledge, and troubleshoot issues in The Sims Mobile official community.6,584 PostsLatest Activity: 23 hours ago