Unable to make purchases
I haven’t been able to make any transactions in the game. I keep getting the same error “Transaction in progress - please restart the game to continue the transaction”. The transaction never gets com...
Forum Discussion
EA_Shepard
Community Manager
Community ManagerThat error typically indicates that mobile transactions are still in progress, pending, or waiting for funds to be transferred. That is rarely an actual game issue. I would first check your mobile transactions to see if any are not completed.
Then I would check the bank that your payment method is linked to and check for the same. If you do not see anything listed there as pending or incomplete, set up a case in the game, and the mobile team can check out the logs on their end.
he only thing they cannot do is see the bank side of transactions. Only pending ones that have not been processed yet.
lol, this is quite literally an issue within the app. Started happening to me a few months into the new year, I’ve even come across another forum of people with this exact issue.
https://answers.ea.com/t5/Technical-Issues/restart-the-game-to-continue-the-transaction/m-p/13473695
also, we wouldn’t care if most of us haven’t already spent a decent amount of money on the game, now all the money is wasted because essentially we cannot move forward anymore.
