Forum Discussion

Manoruh's avatar
4 years ago
Solved

Unable to Start Quests

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPHONE XS MAX
OS Version 31.0.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I just go to the couch or love seat and tap to try to start a quest
What do you expect to see?
Connection Type Wifi
Please select your region North America
Country United States

When I try to start a quest by tapping on the couch or love seat it won’t let me start it. It just stays there. I’ve tried restarting the game and my phone but it just won’t start.

10 Replies

  • Manoruh's avatar
    Manoruh
    4 years ago

    Yes The Sweet Treats. But it’s happening to different requests like the style quest, spy quest, and etc


  • @Manoruh wrote:

    Yes The Sweet Treats. But it’s happening to different requests like the style quest, spy quest, and etc


     

    There are a lot of bugs in the game at the moment. Many of them came at the same time as the seasonal task message got stuck in the upper left corner of the screen (workaround: go to a party). Hopefully they will all disappear in the next update of the app.

     

    BUT WHATEVER YOU DO, DO NOT REINSTALL YOUR GAME. This has given a number of players more serious problems.

     

    A group of bugs seem to be connected to the Sim’s ability to teleport when asked to do something. This can affect romantic events (not being able to go to the cafe when asked to start a cafe event), friendships (if you meet a friend in the city centre and you try to start a friendship event from there, nothing will happen - both your Sim and your friend need to be at home to start such events) and challenges.

     

    In the Sweet treat challenge the teleporting issue means that the challenge button in the overview will not work. Therefore you need to first move your Sim to the event location, then start the event.

    Go to the Park side to start the Baking challenge against other chefs.

    Go home to start the long Baking at home event.

    Go to the Restaurant at the Market place to start the Baking course.

    Go to the Science centre at the Coast side to start the Flavor laboratory.

    (I’m sorry if my English translation of the events are incorrect - I can’t change language in my game at the moment - another bug…)

     

    Hope this is helpful.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Marked as Solution for Visibility Purposes

    Hello Simmers, 

    Thanks for sharing these reports with us. This is on our radar. We've made a post to share this here: "Issues with Sim Festival tutorial & Seasonal Tasks" and will do our best to keep you updated. 

    Thanks all,

    EA_Lanna 

  • Wish I had read your comment before I reinstalled. When I did and clicked to recover my account it just started me over 

  • KatlaStorm's avatar
    KatlaStorm
    4 years ago

    @1h4vzm38b1loBefore you deleted your app, did you load your game to the cloud? Did you connect to facebook or an EA account or something like that?

    Edit: The reason I ask, is that I have just noticed I was not logged in to my account. By accident…

  • mirajean83's avatar
    mirajean83
    Seasoned Novice
    4 years ago

    I've had the same issues. 

    Now I've lost out on 2 Careers. Photography & Secret Agent. It allows me to get thru part of it then nothing.  

    How are we going to be able to get these back? 

    Spending $$ to get these things finished in the time frame then it gets stuck so we basically wasted $$. 

    I understand there are bugs or whatever but there seems to be a ton of them with no solution.  

  • KatlaStorm's avatar
    KatlaStorm
    4 years ago
    @mirajean83 I’m sorry to hear that. My solution is not to spend any money right now. I’m focusing on collecting simoleons. It’s a bit boring, but also nice to see my «bank account» slowly getting bigger and bigger. When the bug is fixed, I will clear more land and perhaps buy me a nice, new house. Or something nice for my Sims.

    But right now, with an unstable app, I’m not doing much else than go to work. Everything else seems a bit risky. Send good vibrations to the developers/programmers! Keep your Sims safe! And good luck!
  • I have the same issue with the baby quest it is really bugging me because I managed to save up enough for a decorated house and now I can’t have a baby which bums me out cause I was really looking forward to exploring that aspect of the game, it’s completely turned me off playing it ☹️

  • Some quest cant be start, like now " fan club ".

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