Winterfest rewards disappearing

Question

Product: The Sims MobilePlatform:Apple iPadList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPadAir2 OS Version 12.1Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002959238339How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Look at game What do you expect to see? Rewards not going into inventory Connection Type WifiPlease select your region North AmericaCountry United StatesAdditional feedback Strands of light disappeared from house. New winterfest rewards simply disappear ‌Product: The Sims MobilePlatform:Apple iPadList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPadAir2 OS Version 12.1Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002959238339How often does the bug occur? Often (50% - 99%)Steps: How can we find the bug ourselves? Look at my game inventory. Rewards missing What do you expect to see? Rewards earned in Winterfest eventConnection Type WifiPlease select your region North AmericaCountry United StatesAdditional feedback One strand of lights disappeared from wall. New rewards do not go into inventory; they just disappear ‌

sg7aphazexh3 · Answer

@sg7aphazexh3&nbsp;wrote:@SimGuruMaaike&nbsp;wrote:Can you check your wall when you turn the camera around? It may be that one strand is blocking the other from view.&nbsp;Found the one that disappeared from my house that way. Thanks! But 3 strands of lights that went into inventory too quickly for me to place in the house, have disappeared. Not in inventory; not on any wall. I’m on part 7, but only have 3 of the 6 rewards earned by now....Finally figured out that I’m earning the right to select different colors of the same item. So, if have one stand of lights but could change it to several colors. That’s why nothing new physically added to inventory. I feel cheated!&nbsp;

simgurumaaike · Answer

Can you check your wall when you turn the camera around? It may be that one strand is blocking the other from view.&nbsp;

sg7aphazexh3 · Answer

@SimGuruMaaike&nbsp;wrote:Can you check your wall when you turn the camera around? It may be that one strand is blocking the other from view.&nbsp;Found the one that disappeared from my house that way. Thanks! But 3 strands of lights that went into inventory too quickly for me to place in the house, have disappeared. Not in inventory; not on any wall. I’m on part 7, but only have 3 of the 6 rewards earned by now....

phantomlover1717 · Answer

It is a new feature that you can now unlock colours on items. You might be able to get more strands of lights when the actual event starts.&nbsp;

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Winterfest rewards disappearing

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